Run your care service
from one tab — not six.
Stop juggling six logins that don't talk to each other. Ateb OS puts call answering, staff, compliance and your daily briefing in one place — built around RISCA 2016 and CIW, not retrofitted from England.
Live today with Simply Safe Care Group — around 120 staff, 236 people supported.
Time you don't have. Risk you can't see.
Mae'r oriau'n diflannu.
Right now your service is spread across disconnected tools that don't talk to each other. When CIW calls, you're scrambling across six places to find the answer.
Since April 2025, your CIW rating must be displayed by law. Compliance isn’t a private inspection anymore — it’s a public score.
One in five care managers spend seven to eight hours a day on admin. Most of it is documentation a platform generates automatically.
CIW inspections arrive unannounced, with up to five years between visits. Your records are inspected exactly as they stand today.
Ateb was built specifically for Welsh care providers and CIW regulation.
Every call, shift and record — on one screen.
Pob galwad, shifft a chofnod — ar un sgrin.
Ateb doesn't just track compliance — it surfaces what your team needs to act on. Calls, absences, training gaps, DBS expiries. Desktop or mobile, the dashboard is always within reach.
Auto-logged, every time
Calls transcribed. Absences logged. Training gaps flagged. No manual notes. No lost context.
Escalations surfaced instantly
Emergency calls, DBS expiries, training lapses — flagged and surfaced before they become CIW findings.
Trends you can act on
Call volumes, absence patterns, compliance deadlines. Spot issues before CIW does.
Hours back, every week
Managers stop chasing paperwork. Staff stop being receptionists. The platform handles the ops.
Dashboard Overview
Monitor your care operations at a glance
Calls Today
17
64 this month
Open Queries
4
0 urgent
Staff Sick Today
4
5 this week
Open Complaints
1
0 high severity
Recent Calls
Latest AI phone activity
| Date/Time | Caller | Duration | Reason | Outcome | Recording | Transcript | |
|---|---|---|---|---|---|---|---|
Feb 16 12:29 PM | Sophie Mitchell Client +441792636000 | 1:15 | General | Unresolved | |||
Feb 16 11:34 AM | Charlotte Ellis Staff +447889279993 | 1:04 | General | Escalated | |||
Feb 16 11:09 AM | James Patterson Client +441633274100 | 0:46 | General | Unresolved | |||
Feb 16 10:49 AM | Lily Anderson Client +447958412998 | 1:43 | General | Escalated | |||
Feb 16 9:05 AM | Thomas Wright Staff +447966512167 | 1:49 | General | Completed | |||
Feb 16 8:29 AM | Emma Thompson Client +447889279993 | 1:15 | General | Completed | |||
Feb 16 8:01 AM | Oliver Harrison Staff +447889279993 | 1:08 | General | Completed | |||
Feb 16 5:12 AM | Mark Davies Staff +447512201680 | 0:55 | General | Completed |
Full dashboard view available on desktop. The mobile companion app is shown below.
Dashboard
Calls Today
17
64 this month
Open Queries
4
0 urgent
Staff Sick
4
5 this week
Complaints
1
0 high severity
Recent Calls
View allSophie Mitchell
Client12:29 PM
Charlotte Ellis
Staff11:34 AM
James Patterson
Client11:09 AM
Lily Anderson
Client10:49 AM
Built around RISCA 2016 —
not retrofitted from England.
AI call handling
AI call handling
Your line answered 24/7. Every call transcribed, sentiment-scored and logged. Staff phone in sick, raise a query, flag a complaint or request a medication code — it becomes a record automatically. Urgent calls trigger an instant SMS to your on-call manager. The language each caller speaks is detected and recorded.
Your line answered 24/7. Every call transcribed, sentiment-scored and logged. Staff phone in sick, raise a query, flag a complaint or request a medication code — it becomes a record automatically. Urgent calls trigger an instant SMS to your on-call manager. The language each caller speaks is detected and recorded.
Workforce compliance
Workforce compliance
Training matrix, DBS renewal dates, Social Care Wales registration and document expiry for your whole team on one screen, colour-coded, so you see what’s lapsing before an inspector does.
Training matrix, DBS renewal dates, Social Care Wales registration and document expiry for your whole team on one screen, colour-coded, so you see what’s lapsing before an inspector does.
Sickness & absence
Sickness & absence
Bradford Factor scored automatically and recalculated daily. Return-to-work interviews, fit-note chasing, self-certification and full leave management — the absence paper trail an inspection expects, built in.
Bradford Factor scored automatically and recalculated daily. Return-to-work interviews, fit-note chasing, self-certification and full leave management — the absence paper trail an inspection expects, built in.
Recruitment & onboarding
Recruitment & onboarding
From job advert to signed contract in one pipeline: public careers page, applications, interview scheduling and scorecards, reference requests, DBS, and a digital onboarding portal that turns a finished recruit into a staff record in one click.
From job advert to signed contract in one pipeline: public careers page, applications, interview scheduling and scorecards, reference requests, DBS, and a digital onboarding portal that turns a finished recruit into a staff record in one click.
Complaints & Active Offer
Complaints & Active Offer
Every complaint tracked from received to outcome, with target dates, plus a record of whether a Welsh response was offered and the complainant’s language preference, for your Reg 64 Active Offer evidence.
Every complaint tracked from received to outcome, with target dates, plus a record of whether a Welsh response was offered and the complainant’s language preference, for your Reg 64 Active Offer evidence.
Client records & reviews
Client records & reviews
Every client’s details, medical info, GP and next of kin in one record, with structured periodic reviews completed from any device and signed off by a manager.
Every client’s details, medical info, GP and next of kin in one record, with structured periodic reviews completed from any device and signed off by a manager.
The 7am briefing
The 7am briefing
One email before you walk in: calls handled overnight, sickness logged, queries raised, complaints flagged. Nothing to log in and check.
One email before you walk in: calls handled overnight, sickness logged, queries raised, complaints flagged. Nothing to log in and check.
The only tab you need.
Right now your service is spread across disconnected tools — a phone line that goes to voicemail, spreadsheets for staff and compliance, paper rotas that never talk to each other. So no one's sure who did what, or what's still outstanding. Ateb brings call answering, staff, compliance and your daily briefing into one login — with rotas, residents and family updates arriving close behind.
Know what's compliant — before the inspector does.
Yr ateb. The answer.
CIW gives you 48 hours' notice. Ateb tracks every record, action and gap against the four inspection themes — Well-being, Care and Support, Environment, Leadership and Management — so when the call comes, your evidence is already assembled. Not scattered across six systems and a filing cabinet.
Live with Simply Safe Care Group — around 120 staff and 236 people supported.
“We were running the service across six different systems — phone logs, sickness spreadsheets, training trackers, paper rotas. Now it’s one tab. I can answer any question about staff, calls or compliance without opening anything else.”
Up and running in 10 days
No complex IT integration. No new hardware. We import your data, train your team, and go live.
Book a discovery call
A 15-minute call to understand your care home, staffing, compliance needs, and current workflows.
We configure your platform
Staff and client data imported. Voice routing and escalation contacts configured. Compliance tracking activated.
Go live in 10 days
Your team trained. Calls answered 24/7. Compliance tracked. Heartbeat Report running from day one.
Monitor everything
Real-time dashboard shows calls, absences, compliance deadlines, and anything that needs your attention.
Stop running your care service
across six logins.
“Welsh care providers are the most regulated, most scrutinised, most under-resourced operators in the public sector. We built Ateb because no one else was building for CIW and RISCA. The jurisdiction toggle alone — CIW vs CQC, RISCA vs CQC standards — means this platform understands Welsh regulation in a way nothing else on the market does.”
No commitment · 15-minute call · See it live